I'm Shannon Johnson

eLearning Developer
Instructional Designer
Print & Web Designer
HR Professional


Hi there! Welcome to my eLearning portfolio. Since you clicked the About Me tab, I assume you are curious about me and maybe want to know how I got started with my love of eLearning development. So, read on to learn a bit more about me and my career progression. 

A short story about how I became interested in instructional design and eLearning. Near the end of my Bachelor’s degree program, I signed up for a forensic science course to fulfill a general education requirement. Forensic science, crime scene investigation to be specific, would in my mind, be so much better than a biology class, right? I’m signed up, and more excited about looking at crime scenes than I thought possible. I’m at a world-class university, so I’m thinking that the crime scenes would rival a television show. The reality of what I got was nothing close to what I was hoping for. Instead, I got a PowerPoint drawing of a crime scene. To say I was disappointed, is an understatement.

At this point, I began to wonder how I could become the person that gets to design the learning because I could think of many ways those crime scenes could have been designed for a more immersive, interactive experience for the learner. You could say this was a turning point for me in my career and a major reason why I decided to pursue a career in instructional design and e-Learning development.

I already had experience and an interest in designing and developing websites. I enjoyed working with and helping others in my human resources job and previous positions in customer service. So, I decided to pursue a Master of Educational Technology degree that taught me instructional design methodology, adult learning principles and offered plenty of hands-on projects such as developing mobile apps, working with Flash, and creating videos in Camtasia.

I currently work at First Data as an Instructional Designer/Developer. I design, develop, and assess curriculum needs for existing agents and new hires. I have created training curriculums for mobile app solutions, global customer service agents, and client-facing training. I have also worked to migrate call types from one location to another. I frequently push back (in a nice way, of course) against doing things the way they have always been done. I integrate technology into my curriculum designs and develop materials that leave learners excited instead of bored and unenthused. I frequently research eLearning trends and review emerging technologies to make recommendations to the business for tools to innovate how we are presenting our training materials.

There you have it. Well, the part of how I found the career path I am on and what I’m currently working on. For the full story, you can find the details of my work history on LinkedIn.

What My Customers Say About Me

Thanks for your support and dedication throughout this migration. Your willingness to travel, spend countless hours with various team members and provide non-stop support during the onsite training classes enabled us to seamlessly move the level two work groups to Hagerstown. Sure appreciate all that you do!

VP Product Deployment

First Data

Shannon was instrumental in getting the materials gathered for a difficult client project. She went out of her way to discover process steps the client was unwilling to share. By creating her own web page and actually using the tools the client was implementing she created classroom materials with little help from the client.  Thanks for being innovative in working through ZenDesk and Client materials.

Director Project Management, Process Improvement

First Data

Shannon – thanks for all your help with the SLA’s, Designer roles and collaboration with XX to ensure all our folks have the same software and capabilities. I appreciate all you do…thanks again!!!


First Data

Shannon, thank you for collaborating with me on this project. You were able to take an idea and create it as video graphics offering new ways to present learning to agents.

Instructional Designer

First Data

Shannon assisted me with some coding information for a form that needed to be created. She stopped what she was doing and assisted without hesitation.

Instructional Developer

First Data

At the last minute (Friday afternoon and Monday morning), Shannon stepped in and helped complete my project. She made a PowerPoint presentation more interactive in Articulate Storyline so agents were not only watching on their own screens, but could participate in training, instead of being talked to. Shannon, this project would not have met this deadline if you had not stepped in and helped me. I appreciate your team work attitude, the way you embrace innovation, and the way you collaborate. Thank you!

Sr. Project Manager

First Data

Shannon did a wonderful job putting together the training for XX Speech Analytics. She works quickly, turned around tweaks on a dime, and delivers quality work!

Project Manager

First Data

Shannon sat with us through Memphis Level II and Universal Priority Unit Training. She was able to quickly put procedures in place which helped me tremendously when learning these products. She did a great job on the layout and made them very easy to read in Reference Tool.

Quality Analyst

First Data

Shannon has been an awesome partner with as we have had several instances where we had to respond to immediate business needs involving quick ISD turn-around time. Client required the team to craft procedures, identify and train agents to support a queue to begin taking calls in less than 48 hours; A TeleCheck issue required the team to respond to an after-hours request (Friday evening) to again, create procedures and train agents both domestically and at our vendor locations. Shannon has been responsive and eager to help. Thank you so much Shannon for coming to our aid!

VP Strategy and Programs

First Data

I am currently seeking college or university adjunct positions in the following areas:

  • Leadership
  • Educational Technology
  • Distance Education and eLearning
  • Human Resources Management

I am open to discussing freelance opportunities, short or long-term contract work, and/or full-time telecommute friendly employment. 

Copyright 2017. Shannon M. Johnson