What My Customers Say About Me
Thanks for your support and dedication throughout this migration. Your willingness to travel, spend countless hours with various team members and provide non-stop support during the onsite training classes enabled us to seamlessly move the level two work groups to Hagerstown. Sure appreciate all that you do!
VP Product Deployment
Shannon was instrumental in getting the materials gathered for a difficult client project. She went out of her way to discover process steps the client was unwilling to share. By creating her own web page and actually using the tools the client was implementing she created classroom materials with little help from the client. Thanks for being innovative in working through ZenDesk and Client materials.
Director Project Management, Process Improvement
Shannon - thanks for all your help with the SLA's, Designer roles and collaboration with XX to ensure all our folks have the same software and capabilities. I appreciate all you do...thanks again!!!
Shannon, thank you for collaborating with me on this project. You were able to take an idea and create it as video graphics offering new ways to present learning to agents.
Shannon assisted me with some coding information for a form that needed to be created. She stopped what she was doing and assisted without hesitation.
At the last minute (Friday afternoon and Monday morning), Shannon stepped in and helped complete my project. She made a PowerPoint presentation more interactive in Articulate Storyline so agents were not only watching on their own screens, but could participate in training, instead of being talked to. Shannon, this project would not have met this deadline if you had not stepped in and helped me. I appreciate your team work attitude, the way you embrace innovation, and the way you collaborate. Thank you!
Sr. Project Manager
Shannon did a wonderful job putting together the training for XX Speech Analytics. She works quickly, turned around tweaks on a dime, and delivers quality work!
Shannon sat with us through Memphis Level II and Universal Priority Unit Training. She was able to quickly put procedures in place which helped me tremendously when learning these products. She did a great job on the layout and made them very easy to read in Reference Tool.
Shannon has been an awesome partner with as we have had several instances where we had to respond to immediate business needs involving quick ISD turn-around time. Client required the team to craft procedures, identify and train agents to support a queue to begin taking calls in less than 48 hours; A TeleCheck issue required the team to respond to an after-hours request (Friday evening) to again, create procedures and train agents both domestically and at our vendor locations. Shannon has been responsive and eager to help. Thank you so much Shannon for coming to our aid!