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Professionalism & Delivery

Project Description

This video is the first in a 12 video series being produced to help agents achieve better quality standards for their call handling.  The video is made up of many of the common issues agents have while taking calls.  This is a bit of an exaggeration, but “Betty” is memorable because of her over the top antics.

I co-created this video with a colleague.  We co-wrote the script and also co-produced it.  My individual contributions included: narration, music selection, and the cartoon-like production.

Project Details

Client Confidential
Date November 2016
Skills Writing, Editing, Producing, PremierePro, Voice Talent