Give me something complicated. I’ll start seeing the connections.

Most of my work lives somewhere between a new idea, the people it’s for, and everything it takes to make it real.
I get inside unfamiliar problems quickly, connect what we’re learning from different places, and start seeing the opportunities between the pieces.

Who I Am

Strategist. Builder. Pattern-spotter.
Relentlessly focused on what could be better.

I tend to see the connections between things that may look separate at first. I want to understand the bigger picture—what we’re trying to solve, who it affects, what other teams already know, and how the pieces influence one another. I’m often the person connecting those dots across teams and disciplines, and that’s usually where the ideas start coming.

That instinct has followed me across HR, fintech, consulting, customer experience, technology, learning, and product development. Different industries, different problems, same instinct: understand the whole picture, bring together perspectives that don’t always sit in the same room, and find the opportunities hiding between them.

What I Do

I’m most useful when the answer isn’t obvious yet.

New products, new experiences, emerging ideas, and complicated problems that cross the usual organizational lines. I like figuring out what’s really going on, bringing the right perspectives together, and getting promising ideas into a form we can test.

Product innovation 

0→1 development

Experience strategy

Systems design

DISCOVER · DESIGN · LAUNCH

Products & Experiences

  • Good products rarely start with the answer. They start with getting close to the problem, listening to the people experiencing it, and bringing the right perspectives together. From there, we can figure out what’s worth building—and why.

CONCEPT · TEST · LAUNCH · SCALE

0→1, Then 1→Millions

  • My favorite place to start is “what if?” From there, I’ve helped teams move ideas through prototyping, testing, launch, and scale—from early experiments to products reaching millions of people.

SYSTEMS · TEMPLATES · PIPELINES

Repeatable by Design

  • I pay attention to what helps good work happen again: where teams need more clarity, where things aren’t connecting, and where the system is making the work harder than it needs to be.

My resume makes more sense when you stop reading it by job title.

DOWNLOAD RESUME

I’ve worked across HR, fintech, consulting, customer experience, technology, learning, and product development. On paper, that’s a winding path. In practice, it’s given me twenty years of different ways to look at a problem—and taught me how quickly seemingly separate parts of a business can affect one another.

That range makes it easier to step into something unfamiliar, ask useful questions, connect perspectives across teams, and get to the real problem faster.

4.8M

Learners reached annually through the national product portfolio I help lead

20+

Years working across industries, disciplines, and complicated problems

Ed.D.

Leadership, Innovation & Entrepreneurship

Youth & Education

Fintech & Payments

Banking

Insurance

Healthcare

Manufacturing

Customer Experience

Retail

ACROSS INDUSTRIES

Different industries. Same instinct: figure out what needs to work better.

Every industry has its own customers, language, technology, regulations, and assumptions. I’ve learned how to get oriented quickly without assuming that what worked somewhere else belongs here—then use the range of what I’ve seen to ask better questions.

I see the pattern pretty quickly. Then I want to do something about it.

I’m happiest when I can get close enough to the work to understand what’s happening, connect the pieces, form a point of view, and start testing what might work better.

01

Get close to the problem. Understand the people, the context, the constraints, what’s already been tried, and what different teams already know.

02

Bring the scattered pieces together until a clearer picture emerges: what’s connected, where the friction is, and what might actually be driving it.

03

Turn what we’ve learned together into a point of view about what should exist, change, or be explored next.

04

Make enough of the idea to learn from it. Put it in front of real people, see what actually happens, and let that change the plan.

05

Put it into the world, pay attention to what happens, and use what we learn to decide what comes next.

Apparently, other people have noticed.

  • “Shannon was instrumental in getting the materials gathered for a difficult client project. She went out of her way to discover process steps the client was unwilling to share. By creating her own web page and actually using the tools the client was implementing, she created classroom materials with little help from the client.”
    First Data
    Director, Project Management & Process Improvement

  • “Shannon is an innovator who is always looking for ways to improve our products and processes. She has reimagined what is possible with Rise and brings out-of-the-box thinking, new ideas, and approaches to our work.”
    Junior Achievement USA
    Vice President, Instruction & Content

  • “Jumping into the project without much background could have gone very poorly for most of us, but Shannon’s knowledge and support made it easy to transition into this project… She is a great leader who takes pride in her work.”
    TTEC
    Instructional Designer