Client and Partner Testimonials

VP Strategy and Programs, First Data

“Shannon has been an awesome partner with as we have had several instances where we had to respond to immediate business needs involving quick ISD turn-around time. Client required the team to craft procedures, identify and train agents to support a queue to begin taking calls in less than 48 hours; A product issue required the team to respond to an after-hours request (Friday evening) to again, create procedures and train agents both domestically and at our vendor locations. Shannon has been responsive and eager to help. Thank you so much Shannon for coming to our aid!“

Instructional Designer, TTEC

“I enjoyed working on this project with Shannon; Shannon is organized and knowledgeable on both the subject matter and the client’s behavior patterns. Jumping into the project without much background could have gone very poorly for most of us, but Shannon’s knowledge and support made it easy to transition into this project. Shannon always made time to support and appreciate the people on the team. She is a great leader who takes pride in her work.“

Director Project Management, Process Improvement, First Data

“Shannon was instrumental in getting the materials gathered for a difficult client project. She went out of her way to discover process steps the client was unwilling to share. By creating her own web page and actually using the tools the client was implementing she created classroom materials with little help from the client.  Thanks for being innovative in working through ZenDesk and Client materials.“

VP Product Development, First Data

“Thanks for your support and dedication throughout this migration. Your willingness to travel, spend countless hours with various team members and provide non-stop support during the onsite training classes enabled us to seamlessly move the level two work groups to Hagerstown. Sure appreciate all that you do!”

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