Issue: Improper call handling.
Solution: Video series created to demonstrate in new hire what frequently missed quality assessments could be avoided.
Outcome: Improved quality scores for new customer service agents.
This course was developed using Articulate Storyline.
“The Call” features scripts that personalize the course by calling the learner by name throughout the learning experience.
This course allows the learner to select their avatar for the course and uses branching structure to allow the learner to follow their own path. Hopefully, on the way to being a customer service rockstar!
I recommend viewing the demonstration in Firefox or Edge.