This course was developed using Vyond (GoAnimate).
This explainer video was needed to quickly make agents aware of a new process and updated reference materials.
I wrote the course, narrated the video, and developed the video using GoAnimate.
Design Rationale Issue
New process for handling calls where customers no longer wish to be contacted.
Explainer video that outlines the new process for handling do not contact and wrong number processes.
Customer service agents gained awareness of the new process and updated reference materials.