The Call – Storyline
The concept for this project was to have call center agents listen to samples of calls to determine if they were poor, okay but could improve, or if they were great calls. I created a template that allowed the user to select an avatar and enter their name to personalize the experience.
Professionalism & Delivery – YouTube Video
This video was written and produced with a co-worker. I provided narration and music selection. This was used as a teaching tool for customer service agents in the call center.
Mission Videos – After Effects
I used Adobe After Effects to produce an introduction and six videos depicting various missions for a co-worker to use in an Articulate Storyline course series for Help Desk Agents.
Dessert Course – Captivate
This course was originally designed to showcase features, benefits, and restrictions of a set of merchant payment solution products. Now it is a sweet treat showcase.