This course was developed using Vyond (GoAnimate).
This explainer video was needed to quickly make agents aware of a new process and updated reference materials.
I wrote the course, narrated the video, and developed the video using Vyond (GoAnimate).
|Issue: New process for handling calls where customers no longer wish to be contacted.|
|Solution: Explainer video that outlines the new process for handling do not contact and wrong number processes.|
|Outcome: Customer service agents gained awareness of the new process and updated reference materials.|