This course was developed using Vyond (GoAnimate).
This explainer video was needed to quickly make agents aware of a new process and updated reference materials.
I wrote the course, narrated the video, and developed the video using Vyond (GoAnimate).
Design Rationale
| Issue: New process for handling calls where customers no longer wish to be contacted. |
| Solution: Explainer video that outlines the new process for handling do not contact and wrong number processes. |
| Outcome: Customer service agents gained awareness of the new process and updated reference materials. |