Shannon lives by the TTEC values by continuing to generate a level of performance that exceeds the benchmark and standard. She not only meets the required objectives of the projects she supports, she goes the extra mile. Shannon was key to ensuring the UHC project stays on track, and the project is completed by the deadline. Shannon consistently received kudos from the UHC clients because of the quality of her work, and she showed initiative in developing new ways to improve the modules assigned to her. Shannon supported the Discovery and analysis phases of the VCI Knowledge project, and she proved to be an effective team player, as demonstrated by her willingness to help out and contribute as required.